Forum Discussion

aldrinacts's avatar
aldrinacts
6 years ago
Solved

Delete other Profile IDs on your Account

Hi! I have a concern. Someone got to my account and messed around but it was fixed and I secured all my email accounts but I can't delete the other unknown Player ID that was created alongside my current Player ID. Sadly, in the current version of the game, there is no option available to change or delete the other Player ID once inserted. Hopefully I see that option in upcoming seasons/updates.

  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    6 years ago

    This is something EA HELP should be sorting out, but we think they're an indian call center and are probably either ill or can't get to work because of the current crisis, in any event the present EA HELP staff don't seem to be very well trained or have no authority to do anything.

    I can try flagging an EA staffmember or two to try and fix this.

    @EA_Barry 

    @EA_Blueberry 

    SEEDLING IN DISTRESS!

    If nobody contacts you in a couple of days I'll try contacting a dev called Haemophilus on reddit who might bring it to attention of the right department.

15 Replies

  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    Legend
    6 years ago

    @aldrinacts 

    It you tap on the little purple square pencil button you are given the option to change it's name or delete it.

    But the option to create a new profile is no longer available so once it's gone you might never have another chance at creating a new profile.

  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    Legend
    6 years ago

    @aldrinacts 

    That might not be what you meant but it's what you said.

    If the game senses more than one account when loading gamedata it will offer you a choice and as a new account is generated then you get the choice of your existing account or one that starts from square one (though if someone has been monkeying about with your account it could have anything on it).

    Anyway tap the account you want, all the plants and resources should be on there and it will turn green then carry on with the installation process.

    It is a good idea to screenshot that page because it has your player id number and a snapshot of your resources.

    I have cropped it so you can't see my player id number.

  • aldrinacts's avatar
    aldrinacts
    6 years ago

    @MAGICDAVESHROOMSomeone is using my account. I was about to get my reward after I won 1st place of Brick League in Arena but when I opened my game, no reward showed up when I leveled up to Iron League and I am on the 3rd place already with 15 scores. My account is hacked.

  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    Legend
    6 years ago

    This is something EA HELP should be sorting out, but we think they're an indian call center and are probably either ill or can't get to work because of the current crisis, in any event the present EA HELP staff don't seem to be very well trained or have no authority to do anything.

    I can try flagging an EA staffmember or two to try and fix this.

    @EA_Barry 

    @EA_Blueberry 

    SEEDLING IN DISTRESS!

    If nobody contacts you in a couple of days I'll try contacting a dev called Haemophilus on reddit who might bring it to attention of the right department.

  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    Legend
    6 years ago

    @aldrinacts 

    Silly question, but you haven't let anyone else use your account or have it on more than one device that a sibling might have got hold of?

  • aldrinacts's avatar
    aldrinacts
    6 years ago
    @MAGICDAVESHROOM Thank you for helping me. I am so stressed of what’s happening to my game. Forgive me. I hope they can fix this with the help of you.

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