EA Cust. Service is only a bot?
Hi, Is EA Cust. Service ([edit: email address removed]) only a bot with no real human agent behind it? I raised an issues and no matter with how i explained the situation it always reply with a sam...
Forum Discussion
I've put in 25-30 complaints over the last couple of years and i don't think EA HELP is a bot but an indian🇮🇳 call center.
You would probably find a bot more helpful until it developed self awareness and kills us all.
🤖 🤖 🤖 🤖
Yup thats right. EA produce great games but very poor customer support.
Anyone from EA themselves monitoring this forum? Or they simply dont care about customer's voice...
EA_BlueberryCommunity Manager
We're definitely not bots over here. Zombies this month, perhaps. 😉
What exactly do you need help with we can look into for you? I'm sorry you've had some poor experiences with our Support staff. They'll attempt to assist with every issue or question that comes their way, but there could be limitations on what they can fully address depending on the request.
Not bad Blueberry...only 6 days !!
Zombies will do, coz at least zombies used to be humans. 😉
To summarize the issue:
- i lost all my PvZ 2 progress when switching from one Android device to another, this happened twice already everytime i change my handset. All device were always using the same google play account where it should be synced.
- i had spent actual money purchasing the in-app purchases (gems, characters, pinatas, etc.) and already provided the official receipt screenshots taken from pay.google.com
- your call center bots always replied me with the same template answer where they offered me a compensation of 25000 coins and 600 gems, which is not fair in my case because i had spent actual money much much more than that worth (not including the efforts & progress lost 😢)
Btw, just to clarify, i am not looking for EA to refund my money yeah.
EA HELP should be able to restore a lost profile quite easily if you have your player i.d. number, it just can take up to two days which is why it's always quicker to use google play, unfortunately for you there seems to be a problem.
If EA HELP haven't restored your profile keep on at them until they do.
Many players have reported server issues recently (supposedly sorted now) so perhaps you've been caught up in that.
