Forum Discussion

6 years ago

EA Cust. Service is only a bot?

Hi, Is EA Cust. Service ([edit: email address removed]) only a bot with no real human agent behind it? I raised an issues and no matter with how i explained the situation it always reply with a sam...

EA_Blueberry

Community Admin

6 years ago

@r361

Progress should transfer from one device to another as long as you've successfully linked it to Google/Apple/Facebook for our mobile games. Strange that it's not showing up for you when you go to transfer to another device.

A player ID is required for our team to pull up your previous account. If they're able to do that, they can see what progress you've made but with technical limitations with Support tools we can't copy the progress directly over the same way it was before. It sounds like the compensation was to help recover as much progress where you were at and the team has specific procedures to follow for circumstances like this to be consistent with all players contacting Support for help.

This is an unfortunate situation you're in and always tough to hear about experiences like these on the forums. Try giving our Support team another chat or call to inquire whether adding all receipts for your purchases can help assist them in getting you closer to where your previous account progress was before.

r361

6 years ago

@MAGICDAVESHROOM : thanks for the advise, however after more than 20 emails back and forth im quite weary of the template reply made by those 'customer service' bots.

@EA_Blueberry : appreciate you reverting back. 👍

To answer your feedback:

- i had provided all the requested information, such as current Player ID, Google ID, Device Type, Android version, current location, screenshots, etc. etc.

The only thing i am not able to provide was the player ID from the previous device, simply because i dont have the device with me anymore. However, i always use a same Google ID in any of Android device used.

‐ reverting to your Cust. Service agent would be pointless at this moment, because they always replied with a template mesaage which doesnt solve anything. If you need, i could post here screen capture of their replies (i have more than 20 of them collected in the past few days) but im affraid it will discredit EA by showing to everyone the quality of EA's customer service.

- will be grateful if you could help me on this case. The case # is 51240272