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padishar12's avatar
padishar12
3 years ago
Solved

Error Unable to complete purchase - 2022, September

Issue trying to purchase any item that costs real money $$ (receive the following error).  Been encountering this issue for the last 3-5 days (current date: 9/10/2022). Error Unable to complete pur...
  • padishar12's avatar
    padishar12
    3 years ago

    I appreciate you taking the time to respond.  After doing some digging online I noticed this wasn't a new issue.  Although the solutions posted in these forums seemed mostly useless.

    I did end up uninstalling the game and reinstalling, which definitely did NOT fix the issue.  My game progress wasn't lost, however, the two items I wanted to purchase were gone from the shop.  Luckily I had this game installed on another android phone, and was able to make the purchases there.

    I actually found a solution to this issue by loading a different game that is correctly bound to the Google Pay system (in my case Hearthstone).  When I went back to PvZ2, the Google Pay shop worked again.

    It seems that there's an underlying bug with the way PvZ2 is tied to Google Pay.  Considering that this bug affects the player's ability to make payments, and the level of effort us customers have to take to resolve this, this should be a Critical bug EA!

    [WORKAROUND] SOLUTION (someone else please confirm): Load an android game/app that uses the Google Pay system and click on an item for payment.  Cancel the payment before making a purchase.  Reload PvZ2 and retry making a payment.

padishar12's avatar
padishar12
3 years ago

I appreciate you taking the time to respond.  After doing some digging online I noticed this wasn't a new issue.  Although the solutions posted in these forums seemed mostly useless.

I did end up uninstalling the game and reinstalling, which definitely did NOT fix the issue.  My game progress wasn't lost, however, the two items I wanted to purchase were gone from the shop.  Luckily I had this game installed on another android phone, and was able to make the purchases there.

I actually found a solution to this issue by loading a different game that is correctly bound to the Google Pay system (in my case Hearthstone).  When I went back to PvZ2, the Google Pay shop worked again.

It seems that there's an underlying bug with the way PvZ2 is tied to Google Pay.  Considering that this bug affects the player's ability to make payments, and the level of effort us customers have to take to resolve this, this should be a Critical bug EA!

[WORKAROUND] SOLUTION (someone else please confirm): Load an android game/app that uses the Google Pay system and click on an item for payment.  Cancel the payment before making a purchase.  Reload PvZ2 and retry making a payment.

sapphire2001200's avatar
sapphire2001200
3 years ago
@padishar12 I tried your solution, but unfortunately it did not work for me. It is weird, I'm able to make purchases on other games but this one. I can't imagine we are the only ones having this issue and EA is next to impossible to contact to fix this issue. Only silver lining is the amount of money I've saved from being unable to purchase new plants and coins.

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