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phyllisstyne's avatar
3 years ago

Failed update

Just over a week ago I tried to download the latest PvsZ2 update. Now I am stuck in the download and install loop with “ patching failed Error applying content(4) and I cannot play at all. I am using an iPad Pro and do not know what to do except uninstall and reinstall. I don’t want to lose my progress. How do I fix this?

3 Replies

  • I recommend noting down your player ID before you try to do any recovery method below.

    1.  Make sure to log in to Game Center so a copy of your game progress is saved.

    2.  If you turn off your WiFi and internet data, could the game be started up to the main menu? if so, please register your email to get 100 free gems if you have not already done so as this would  tie the PVZ2 account to your email and also enable you to try recovering your progress on another gaming device.  If the game is unable to startup to the main menu, then there is little you can do except to try a delete and re-install, normally IOS will re-download the game and recover your progress from the Game Center.  

    3. If the above method fails, you last chance is to contact EA HELP CENTER by clicking the link at the bottom of this page and open a 'Missing Content' ticket with your player ID and get further assistance from the advisor.

  • Same my thing always says error applying content and my progress thing always gets stuck on 12%

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @2ywiaw8zk5no , since this thread is a couple of months old I'm locking it to prevent necroposting. However the issue you're encountering is being investigated at the moment.

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