Force Sync Player Data fails
See the screenshot. I already verified my internet connection is fine.
Forum Discussion
I upgraded several iPads and iPhones over last week and this past weekend. Game play was normal over the weekend. About 06:00 CDT Monday the Force Sync feature stopped syncing and I started getting the same screen that rainhaven2050 showed in the first post of this thread on all 5 devices. As of 01:20 CDT Tuesday the Force Sync still does not work. All devices have connectivity and can get to other websites and can properly respond and access other features of PvZ2. Anybody else having this problem? Okay, looking over some other topics for the latest update..... Here's a bit more data which could be relevant. All devices downloaded the update from the Apple app store very quickly. Can't say how quick but much faster than usual - maybe 30-40 seconds. Went through the install screens (also quickly) and then erred with a code of "7". Swiped the game off the screen and tapped the PvZ2 icon to launch the game. It started another download session. This time it was 2-3 minutes download time. Then the install - also much longer - about 3-4 minutes but it got to the end and seemed to exit in a normal manner. I read where other folks had similar issues with a failed install but were unable to make it work from there. I think some may still be waiting. Could this have some bearing on this malfunction?
/K
It's 23:22 hrs Wednesday night CDT and my Force Sync still does NOT WORK. I've done everything except delete the whole game and restore - I've had VERY BAD luck getting everything back when doing that in the past. Is there something happened at the server or game level that is still preventing this function from proper operation? Is anyone else suffering this malfunction? /Karlynn
This lasted a week for me. It seems self-resolved at the time when new plant of the week starts, which is 5PM Saturday in my time zone.
I tried the game tonight and can confirm the Force Sync failed issue is now showing up on all of my iPhones too. It seems the problem has been spreading to UK region now, could any forum member experiencing the same issue provide your confirmation below please?
Combining with recent crashing issues, it gave me reasons to believe there is a server fault spreading from regions to regions.
Thank you for your helps in advance.
EDIT: This issue is not unique or has been introduced with the new 11.6.1 update, I have an old iPhone 5S with an old version and the fault shows up on it too.
- @rainhaven2050 Did you ever get your gems/coins/stats/progress corrected / updated? /K
Unfortunately no. EA marked my case as "Resolved" and closed it, but it was not resolved at all. I filed another case, but don't have much hope in it.
To be exact, my profile lost most gauntlets, gems and coins, but got 100K more mints (which is useless to me as all power mints are already maxed out), and 5K fuels in Penny's Pursuit (God knows when I'll be able to use all of them). On the other hand, all the plants and their levels are not affected.
