Force Sync Player Data fails
See the screenshot. I already verified my internet connection is fine.
Forum Discussion
It's 23:22 hrs Wednesday night CDT and my Force Sync still does NOT WORK. I've done everything except delete the whole game and restore - I've had VERY BAD luck getting everything back when doing that in the past. Is there something happened at the server or game level that is still preventing this function from proper operation? Is anyone else suffering this malfunction? /Karlynn
This lasted a week for me. It seems self-resolved at the time when new plant of the week starts, which is 5PM Saturday in my time zone.
I tried the game tonight and can confirm the Force Sync failed issue is now showing up on all of my iPhones too. It seems the problem has been spreading to UK region now, could any forum member experiencing the same issue provide your confirmation below please?
Combining with recent crashing issues, it gave me reasons to believe there is a server fault spreading from regions to regions.
Thank you for your helps in advance.
EDIT: This issue is not unique or has been introduced with the new 11.6.1 update, I have an old iPhone 5S with an old version and the fault shows up on it too.
- @rainhaven2050 Did you ever get your gems/coins/stats/progress corrected / updated? /K
Unfortunately no. EA marked my case as "Resolved" and closed it, but it was not resolved at all. I filed another case, but don't have much hope in it.
To be exact, my profile lost most gauntlets, gems and coins, but got 100K more mints (which is useless to me as all power mints are already maxed out), and 5K fuels in Penny's Pursuit (God knows when I'll be able to use all of them). On the other hand, all the plants and their levels are not affected.
@rainhaven2050 wrote:...
... On the other hand, all the plants and their levels are not affected.
This is because by design, plant level can only go up and not down. All the in game currentcies are different, they can be increased or decreased. The risk of playing the game without data sync to the server is that when it sync, there is a chance a wrong set of data is used on refresh (server data vs local data), this is especially true for players using more than one device to play the game.
Currently I am using one device to login and play Arena for now to reduce the risks of data corruption and would suggest others doing the same.
