Community Admin@pvz1412
Are you able to correct that by restarting your device or reinstalling the app? The previous issue was related to Enlighten-mint so it's not impossible the issue can still be at large with another one, but we'll want to make sure this isn't related to corrupted files first. Our staff is equipped to address the previous issue and once you get back to me with the results we'll gladly let the team know it's impacting this one as well.
If you synced up your game to Google/Facebook/Apple you can safely delete the app and reinstall it without losing progress.
Thanks for giving us a heads up! 👍
I tried both restarting my device and reinstalling the app. Both didn't work.
It's odd that it hasn't happened to me again yet
Community AdminCan you please contact our Live-Support team so they can look into this further with you. This seems similar to the Enlighten-mint reward and our EA Advisors were able to assist in getting the reward for players. Please keep us updated.
Click here to contact Live-Support
Please have a look at the responses they've been giving me since 2 days.
Anyway I have made a fresh case and e-mailed them again. I hope they help me this time. Will keep updating...
And this is what they have replied. What do I do now @EA_Blueberry ?
Actually my situation is :
-Iphone XR with IOS 12.3 everything is ok, no bug
-Ipad 2 with IOS 9.3.5 there is the famous bug.
So....I'm playing only with Iphone😃
You can probably still use the Ipad 2 with IOS 9.3.5 but take care to not reach a "reward" while using the Ipad 2 with IOS 9.3.5
Only trigger rewards with the Iphone XR with IOS 12.3
I'm on Android 9.0 Pie now, when the bug with enlighten-mint happened I was on Android 8.1 Oreo. Maybe this could be why the bug isn't happening to me again?
Still nothing
@pvz1412Try Reddit's community manager Haem, she might be able to help. https://www.reddit.com/r/PlantsVSZombies/
Edit: adding https://www.reddit.com/user/Haemophilus_EA
