Forum Discussion

McFuggin's avatar
McFuggin
3 years ago

Google Play doesn't restore game progress, only trophies

see attached screenshots, I log in with Google play and it starts me from the beginning of the game, but shows trophies so it's the right account. I wiped storage in Android settings and tried again,...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago
@McFuggin Does your other progress restore fine (currency, etc) or is everything else missing as well?
McFuggin's avatar
McFuggin
3 years ago

currency isn't restored either, trophies are the only thing that show up 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @McFuggin i would recommend reaching out to our support to look into the account further,via the in-game help option in settings.

    • McFuggin's avatar
      McFuggin
      3 years ago

      I did that, and they told me to post here and hope a ea member sees it

      • McFuggin's avatar
        McFuggin
        3 years ago

        the case number was 108688954

Featured Places

Node avatar for Plants vs. Zombies™ 2

Plants vs. Zombies™ 2

Discuss your experience with Plants vs Zombies 2 on our community forum.Latest Activity: 2 hours ago
6,588 Posts

Recent Discussions