Forum Discussion

3 years ago

Google Play doesn't restore game progress, only trophies

see attached screenshots, I log in with Google play and it starts me from the beginning of the game, but shows trophies so it's the right account. I wiped storage in Android settings and tried again,...

EA_Illium

EA Staff (Retired)

3 years ago

@McFuggin we are happy to take bug reports and share what players are seeing on AHQ to our various teams. However, to be clear we are unable to restore progress on AHQ.

mjdefranza

3 years ago

I'm also having the exact same problem. I only got to lvl 16, so I have no problem playing again, but i just completed one of the offers to collect 400+ gems and it wont sync because the account is no longer registered. However, for some reason, all the plants I have purchased all came back, just NONE of the currency or progress.

dmok_boy
3 years ago
I also have this problem for two weeks ago. And I found that the player data can't be sync to server and then crash. My three devices have some issue.
Many users compliant this issue in this forum since last week.