Your problem can only be solved with the help from the Help Center advisor, if the help option is not available (maybe no staff is on duty?) I suggest you wait and try again later.
There should be options for livechat and/or email at EA HELP.
Have you tried the email registration scheme as yo said that you signed up for it.
Tap on the cloud at the bottom left of the loading screen.
Then tap on the register email address button.
Enter the email address that you used to set up the scheme, making sure that there isn't a space after it if you used autofil.
Remove the keypad by tapping the down button.
Tap continue.
Enter the code sent to your email address and you should get your account back.
Here is my screenshot…
@404494e458cc3f74 wrote:
@eieio_31310
Do you have help option available? Because I don’t see that option in my end. Is there any other way to get help from the Help Center Advisor?
I have just tried the Help Center link and it shows the Chat option with 2 minutes wait. (see image below)
I am in UK and if you are in a different region, the waiting time and the availability of this option might be different.
Now all i get is this…
