Help restore account information
My wife’s account [edit: email address removed], the game information on the APP has completely disappeared! It disappeared after playing for many years, can you help her restore it?
Forum Discussion
There are a few ways to recover the PVZ2 progress, the easiest and the quickest is by email registration (provided this has been done on the account before) to the more complicated way is by providing your original player ID to the Help Center's advisor bu oppening a new case of 'Missing Content'.
Question:
1. Has the PVZ2 account been register with a valid email address (and received a reward of gems) before?
2. Do you know the original player ID?
3. has the game been installed on another device? if so is that device still accessible?
- @eieio_31310 Question:
1. Has the PVZ2 account been register with a valid email address (and received a reward of gems) before? YES
2. Do you know the original player ID? YES
3. has the game been installed on another device? if so is that device still accessible? YES
So what do I need to do?On the other device (the one still have your original ID and progress), turn off WiFi and internet data, start the PVZ2 App, enter the game, go to the world level mode so your can double check your game saved progress (gems. coins, plants etc...).
Once this is checked to be ok, enable WiFi and internet data, watch an ads for coins or gems so your current amount is increased.
Click the back arrow (on the top left corner)
to exit back to the main menu where you can see a cloud buttoon the bottom left.
Click the cloud button and this opens a Register Account message box, at the bottom left corner of this box, click the Force Sync PlayerData button so the new progress on your device is sync to the server.
Now going back to the device where the PVZ2 game was reset with no progress. Delete the game and then re-install. The game will load up as a new player so you have to enter your age again (Note email registeration only available for adults). Go through the email registration and you should received a code to verify you are the owner of the account. Once this is confirmed you will see an ID conflict screen and have an option to chose to recover your old account.
Warning. IF you do decide to chose to restart with a new account at this age, you old account will be overwritten.
There is currently no previous data on the device. I need further assistance.
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