Forum Discussion

6 years ago

Solved

Help with lost progress?

I recently lost all my progress and data due to a persistent issue with my phone restarting at random times-
Every other time that's happened I could pick up right where I left off as my account was synced to Google Play.
I also recently synced it to my EA account
It happened again and I lost all my progress this time. I was not expecting this and did not, and still do not, have my Player ID for the profile I lost.
I had a lot of effort and a decent amount of progress put into the profile, and to have to start over from the beginning is not something I want to do.
I did discover something, however, that I feel should be known;
A Google Play sync does not save your plants and progress.
It saves your battle league and achievements.

Is there anyone that knows a way to restore everything without having my Player ID?

MAGICDAVESHROOM
6 years ago
If you don't want to go through this again then install it through your Google play account so it will automatically sync when you reinstall and make sure you have your player id so if the worst comes to the worst then EA can restore your missing profile in a day or so.

16 Replies

MAGICDAVESHROOM
Legend
6 years ago
The only people who can help you are EA HELP CENTER (tap below).
Google play should have been able to sync so i would suggest you try uninstalling then reinstalling the game before you contact them.
Chy-Chyrain
6 years ago
I did uninstall and reinstall and google sync did pull through... kind of. It restored my battlez league, as I said- But set me back to only 4 plants! I had many more plants than that.
lawmfw
6 years ago
You chose the wrong profile
I noticed this and I had to pick the second profile as the first only had 4 plants and no resources
Chy-Chyrain
6 years ago
Both had only 4 plants-
The second one had all my resources, but neither kept my plants.

I have contacted EA about this and I'm waiting for a response-
But I'd love to have some other way to restore it if it happens again, so I won't have to go through this long process all over again.
MAGICDAVESHROOM
Legend
6 years ago
Did you select the correct player id when google play synced your account?
If you select the wrong one then it gives you a newly created player id and a new profile which has only 4 plants as it starts from scratch.
Chy-Chyrain
6 years ago
I did. I was very careful in making sure I picked the right one.
MAGICDAVESHROOM
Legend
6 years ago
If you don't want to go through this again then install it through your Google play account so it will automatically sync when you reinstall and make sure you have your player id so if the worst comes to the worst then EA can restore your missing profile in a day or so.
Chy-Chyrain
6 years ago
Alright. Thank you for the advice!
Hopefully it won't happen again;;
lawmfw
6 years ago
I hope thaT EA can straighten this out for you. Be patient as it may take more than a few days to recover your profile.
Chy-Chyrain
6 years ago
I did get a response back and unfortunately nothing further from my profile could be restored. I'm going to have to start over again- Definitely going to save my player ID this time.