Given that nobody else has replied to this already, I'd suggest contacting PopCap support.
The links below will take you to a contact form. Please explain your issue fully as the agent who reads it probably has not seen your post here.
For iOS devices: https://support.popcap.com/help/392
For Android devices: https://support.popcap.com/help/425
If this helps resolve your issue, please click accept solution as this may help others with the same issue to find a resolution as well. XP is appreciated but not required.