Forum Discussion

Pauligon606's avatar
3 years ago
Solved

I can't play Penny's Pursuit, Arena, nor Pinata Party because I can't update.

I decided to go back to PvZ2 after a long hiatus. I couldn't play Penny's Pursuit, Arena, nor Pinata Party, I couldn't even access the Daily Rewards nor Travel Log. It tells me to update the game but I can't. In the first image, I'm in the slider menu and clicked this slider that says "Update Now". It sends me to the second image which is the App Store, it shows that there are no available updates even though the game told me otherwise. In the third image, it shows that my game hasn't been updating since the August 10, 2022 update. Please help me.

  • eieio_31310's avatar
    eieio_31310
    3 years ago

    Yes, your device is just outside the minimum supported hardware.

    With 2021 December update 9.4.x, the minimum hardware requirement was changed and below is a copy of the release statement at that time.

    We are updating our minimum supported iOS devices to iOS 10.0 or later, as well as iPhone 5s, iPod touch (6th Generation), iPad mini 2, and iPad Pro or later. This change will begin in our next binary update (9.4), which will release in December 2021. Those on older devices will not be able to get the latest update and will lose access to online features (like Arena), but can continue once they switch to a supported device. We recommend backing-up your progress by logging into Game Center, or Registering your Account with EA (cloud icon on the lower left of the Select a Player screen).

    Note:  If you want to keep your current game save progress so that it can be played on a new device, please do the followings if these have not been done so

    1. Screenshot or note down your player ID

    2. Register your PVZ2 account with a valid email address

    (and obtain 100 free gems if you have not done so before)

7 Replies

  • This problem was reported earlier in the year, it was suspected to be geographic server issue but I believe it had already been fixed a few updates ago in September so I am assuming your problem could be local to your gaming device.

    Could you give more a little details about the gaming device you are using please?

    1.  Make (the name of the manufacture)

    2.  Model (the product code)

    3.  OS version number

  • Pauligon606's avatar
    Pauligon606
    3 years ago

    1. Apple

    2. ND297ZP/A

    3. 10.3.4 (14G61)

    This gaming device of mine is old, so maybe it cannot install more updates to PvZ2.

  • eieio_31310's avatar
    eieio_31310
    Hero
    3 years ago

    Yes, your device is just outside the minimum supported hardware.

    With 2021 December update 9.4.x, the minimum hardware requirement was changed and below is a copy of the release statement at that time.

    We are updating our minimum supported iOS devices to iOS 10.0 or later, as well as iPhone 5s, iPod touch (6th Generation), iPad mini 2, and iPad Pro or later. This change will begin in our next binary update (9.4), which will release in December 2021. Those on older devices will not be able to get the latest update and will lose access to online features (like Arena), but can continue once they switch to a supported device. We recommend backing-up your progress by logging into Game Center, or Registering your Account with EA (cloud icon on the lower left of the Select a Player screen).

    Note:  If you want to keep your current game save progress so that it can be played on a new device, please do the followings if these have not been done so

    1. Screenshot or note down your player ID

    2. Register your PVZ2 account with a valid email address

    (and obtain 100 free gems if you have not done so before)

  • Pauligon606's avatar
    Pauligon606
    3 years ago

    You don't need pinatas but if you care about them, reinstall the game.

  • Lambsy65's avatar
    Lambsy65
    Seasoned Ace
    3 years ago
    @Pauligon606 Reinstalling the game will treat you as a new player in the store and it probably won’t fix the problem
  • I was just guessing because this random guy just replied to my months-old post.

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