I didn t receive the 100 gems for registering

@Bufabotobuf 

Were you given a choice to select between two different accounts, and did you choose the wrong one?

I was given a choice but I didn’t know which one was wrong so I chose the one with the most progress

@Bufabotobuf 

This is what it should have looked like and you should have chosen the one with the correct number of plants, coins and gems etc.

Sometimes it's on top and sometimes it isn't.

@Bufabotobuf 

Silly question, but shouldn't you have more gems, coins and mints than shown in that screenshot?

@Bufabotobuf 

Have you got the original player i.d. number from your old account?

Did you register your email address BEFORE you lost your old profile or AFTER?

If you registered it before then you can try recovering it by tapping the cloud then the register email button then put your email address in and they send you a code to get your account back.

If you have the old, original player i.d. number you can tap HELP CENTER at the bottom of the page and ask EA HELP to restore your profile.

@Bufabotobuf 

You should not be worrying about missing 100 gems, you can always put in a missing content complaint to EA HELP CENTER but you should be trying to get your old account back, it's possible the 100 gems are there.

@Bufabotobuf 

Glad you got your account back, tap HELP CENTER at the bottom of the page and fill out a missing content report.

It might help if you can prove you bought them, on Android they should be in the purchase history.