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NOCTURNAL_0001's avatar
NOCTURNAL_0001
Not applicable
2 years ago

I lost all my game progress please help

Yesterday i opened the game but everything started fresh. I tried uninstalling and installing to find if it would show my account there but unfortunately the progress has been reseted in both the accounts it showed at the time of reinstall. Someone Please help me. I lost the progress of over 3 years 😭

i even tried logging into my ea account but no luck there too.

4 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @NOCTURNAL_0001,

    Is this about PvZ 3, or another PvZ game? You've posted on the PvZ 3 forums now and that game has only been released in a few countries for a few months. 🙂
  • @NOCTURNAL_0001 

    If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.

    This takes about 5 minutes. 

    If you  have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.

    Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.

    If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.

     

  • NOCTURNAL_0001's avatar
    NOCTURNAL_0001
    Not applicable
    2 years ago
    If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.
    
    This takes about 5 minutes.

     How do i procced with this step as i have registered my email for EA and i don't have my player ID unfortunately.

    Apologies for the late reply was busy with work

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