@heatherosb650 , that happen to me twice, the first EA advisor asking me same question but can't help it so much, but i complaint to them about my previous case (with the case number) isn't solve yet, after that the 2nd EA Advisor recover my account with 2 extra account
my suggestion :
create another case and add your previous case number there (don't pick 'report bug' since that case always closed, pick 'missing content' or 'lost progress' is better) if still not respone from EA advisor, my last suggestion is report it (with detail and screenshot) to haemophilus_EA (reddit), good luck
It has been confirmed to be a server issue and has had affected many players.
Please follow suggestion below and I wish you all can get back your missing items.
Good to know!! I hope to get my profile back at some point. I miss playing!!
I lost my profile, progress and purchases 3 days ago. I contacted Help and was given the same "server outage" message. Has anyone here had this fixed yet? Wondering how long this can take or is all lost forever. No way I'm starting over, I've played for years and was #3 in the Jade league of Arena when it crashed.
I reported my missing content. I was asked for my player ID but was told that EA couldn't find any progress associated with that ID. I was offered 250K coins, 600 gems, and 25 "tickets" to compensate me for my lost progress. So I don't think that EA will be able to help me recover from the server outage. Has anyone been able to get their progress restored?
