Unless you have your ORIGINAL player id number OR have an old copy of pvz2 on a different device OR registered your email address with EA before the crash, about all you can do is try and get EA HELP to try to take the trouble to look it up so they can reinstall your profile.
There will be a copy of your profile stored in EA's servers somewhere but without the correct account number they won't be able to find it.
If you search through the forums you will find many other players in the same situation.
Sorry.
EA's customer support has hit new lows recently, if you have your original player i.d. number then try tapping HELP CENTER at the bottom of the page and try complaining (again).
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