I lost my progress
I lost my account with all levels done and good plants. Please help.
Forum Discussion
i recently ported it over from a old ipad just this year without any issues, i have the game on 3 different devices, and each device automatically updates the game when i launch it, it does not allow me to go into the game screen without updating. I have tried using the email registration scheme from a Youtube video but it does not work, everytime now it starts into a new profile. Also I did manage to get it into a screen with the game prompting me that i have a profile in the game but it was the fresh new game profile.
I am at a loss on what else to do without the player ID, my mother played this game for 10+ years everyday and she's pretty down about the whole thing
@Everglow46 wrote:i recently ported it over from a old ipad just this year without any issues, i have the game on 3 different devices, and each device automatically updates the game when i launch it, it does not allow me to go into the game screen without updating. I have tried using the email registration scheme from a Youtube video but it does not work, everytime now it starts into a new profile. Also I did manage to get it into a screen with the game prompting me that i have a profile in the game but it was the fresh new game profile.
I am at a loss on what else to do without the player ID, my mother played this game for 10+ years everyday and she's pretty down about the whole thing
@Everglow46 Do you still have any iOS device with the game running earlier version? If so, you can get your (original) player ID from the Apple's iOS Settings menu (see image below). There is no need to start up the PVZ2 App.
Alternatively, if you have back up with iTunes, you might be able to restore your old ID to your device but please disable internet data and WiFi to check the PVZ2 App.
I have an old iOS device with the game on an earlier version, but for some reason the player ID is the same as the one currently running the latest version with the fresh profile. Perhaps it is due to them using the same AppleID?
I think i might have to look for my old back up with iTunes, i have it somewhere, hopefully the back up method works
@Everglow46 wrote:I have an old iOS device with the game on an earlier version, but for some reason the player ID is the same as the one currently running the latest version with the fresh profile. Perhaps it is due to them using the same AppleID?
I think i might have to look for my old back up with iTunes, i have it somewhere, hopefully the back up method works
@Everglow46 Could you clarify by answering the below please?
1. On your old iOS device with ea earlier version, does it still starts up with a forced update message box (like image below)?
If so, please close the App and DO NOT update the game from the App store.
If not, please try to turn off internet data and WiFi, start the game and see if you can enter the original adventure mode to check if your original progress is still present.
2. You are stating the player IDs are the same on both the old version and the new, does the old version still showing the correct progress?
3. It is possible that your original progress on your old account has been reset from the server side but normally there are backup servers holding the correct data for a set length of time, if this is the case, you will need to act quick and get assistance from EA help center by following the link at the bottom of this page. Normally, there will be a lengthy wait but I know there had been positive outcomes from players experiencing the same account reset issue.
1. On my old iOS device the game is on 11.3.1, i cannot play the game on the device as there is insufficient storage space to patch/download the game
2. Yes both player IDs are the same on the old and new iOS devices
3. how long of a lead time do i usually have? because i currently do not have access to the old backup on my computer
