Nevermind, I've just got my progress back by contacting EA help
Hi, my full name is Donatas Masionis. I play Plants vs Zombies 2 game for many years now and every day I save my progress to email address of [edit: email address removed] or possibly to [edit: email address removed] 4 days ago something happened to the game and I am being forced to start from the beginning. All my grogress is gone. I had purchased and earned many plants and upgrades to the game and I don't want to loose it and restart from the beginning. Please help me, or guide me on how to get my PVZ2 progress back. I tried doing full reinstall of the game, but it is forcing me to restart game from the beginning. Please email me back to [edit: email address removed]
Sincerely, Donatas Masionis
From your description, it sounds like your game save progress either has been corrupted or un-linked from your email. You only hope now is to contact EA Help Center and open a 'Missing Content' case and get assistance from the advisor.
You will need to provide your original player ID (the one with your old progress) so the advisor can try to recover this from the backup server and hopefully getting your game save file back.
I was playing arena and my game crashed, when I started back up my account was renamed to User Dave and my progress was reset. I tried reinstalling and linking my account again but it just brought me to a screen asking me to verify which account was mine and put me back in an account with everything reset still.
Exactly the same thing happened to me a couple of years ago. I had to contact EA for them to sort it out by pressing the wrench ,then press help and fill in the form under the header missing content, you will need your player I D found in download preferences.
Hi i need help to retrieve my old account and progress to my new phone
Two EAsy steps
1. On the old device, register your email with EA to get 100 free gems if you have not yet done so. This links your email to your PVZ2 account.
2. Install PVZ2 on the new device, do the email register again with the same email address, a code will be sent to your email address for you to confirmed you are the account holder, once this is done you will be given an option to load your old account onto the new device.
Please note when you are given an option to select accounts, do make sure you select the old one (usually it is the one with a lot more plants and in-game currencies) because if you pick a new one, your old progress will be overwritten and there will be no way back.
I lost my progress again.
I try create new case but not working - Sorry, No Channels are Available or no window to write message.
How to write message if EA help contact not working ? Please Tell me. How you contact with EA Help ?
Maybe you could give the link below a try?
Hello,
For Plants vs Zombies 2 on Android phone, there is a glitch in the game as it started with the introduction with the 'user Dave', even though I was logged with my email address last night. When I load the game today, the introduction started in the game. I uninstalled and reinstalled the game but the game that have 3 years' progress is not associated with my email address anymore. I also cannot contact EA by creating a case file either. Please assist.
Hi,
I have recently tried to play my girl friends account by signing into her Game Center. I linked my save with my email before I signed into her account and when I got the Conflict Identity for the first time I chose mine over hers. I also took a screenshot of my player ID before signing into her Game Center account. When the Identity Conflict popped up for the second time I thought I was safe so I chose hers. Then, cliché end of a story, I was not able t retrieve my account back.
Looks like you have chosen wrongly....
Sadly once you have selected an account to link to your email address, the old data would be over written on your device and there is no way back.
You said you did screenshot the old player ID so there might be a chance that a backup copy still exist on the backup server. To recover your old account this way, you will need to contact EA Help Center and hope that the advisor is willing to take time to look up the old data from the backup and restore your email link to the old account.
Try open a new missing content case and be prepare to have patient for there couldbe a long wait.
Good luck.
