I play on iOS so not quite sure I fully understand what the 'synchronise' button on the bottom right corner you have mentioned is.
Normally there should have been a cloud button on the bottom left corner on the main menu which opens the Register Account sub menu and provides a 'Force Sync Player Data' option (image below). Is this the option you are talking about?
I'm having the same problem.
And also I couldn't find any icons linking accounts on the main menu. I also don't see any cloud icons linking the accounts you mentioned. I take a screenshot and post it.
@K-RABBIT530 The cloud button for accessing the email register option is only available for adults, may I ask what age has you entered when you install the App?
I have the same problem and I don't know how to solve it, I had over 10,200 diamonds and 200,000 coins, for 2 days I don't have anything@robertppsc From the second ID (the bottom ID), I can see 20 gems and 11 plants were earned, have you been selecting to start as a new player recently? If so, I fear your original progress might have been overwritten.
However, if you know you original player ID, there might be a small chance to have it recovered with the help from the advisor but please be prepared for a long wait as there seems to be many players experiencing issues.
