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jakapusta's avatar
2 years ago
Solved

I've lost my PvZ2 account

Good evening!
My battery died today while playing, and the game started from the tutorial. I tried to re-select my account, but I didn't see the option (I thought it would give me Force Data Sync and that could have been a fatal mistake), I reinstalled, registered my email via the link (because I found the option) and unfortunately it showed me that I only had 2 tutorial saves to choose from. Meanwhile, my long-term account that had all non-premium plants unlocked (except the new Aqua Wine) was gone. Is there still a chance to get my old account back? 
Can EA help with that somehow? I think it was somehow connected to the mail before since I was reinstalling the game many times before on different devices. But after the update the interface was quite unintuitive to me. 

  • jakapusta's avatar
    jakapusta
    2 years ago

    Thx. They've used one of my IDs. I hope this will help people with the same problem. 

14 Replies

  • Good news again! EA Support helped and the game works again (since the morning). 

    Also, I've received some tips how to avoid the problem. Any sudden shut down can cause profile disappearance. That's why the device should be well charged and plugged in. Closing other apps prevents crashing by saving the RAM. The internet connection should always be stable (preferably wi-fi) to prevent the bug. They also say we should back to the main menu and then close the app but it won't help if the device suddenly crash as it was in my case. 
    In case of losing the save, reinstalling IS NOT recommended (fortunately this time I haven't tried it). 

  • eieio_31310's avatar
    eieio_31310
    Hero
    2 years ago

    Thank you for sharing this insight.  It will help other players who might experienced similar issue.

  • Hi Sir,button that two options is not my account😭😭😭 how can I do 😭

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