lost all progress plants vs zombies 2
Hello I had plants vs zombies 2 on my phone but had to do a factory reset and have all lost all of my world progress and all of my plants some of which i bought and all my mints. I had the game linke...
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I run pvz2 game via Google Play and it load like first time.
Id that i lost all my progress: 65914F30-312E-401A-B127-691EEFAD1B12
I add two screenshots. first of them i make in february(file name: "1Screenshot_20210228_124431_com.ea.game.pvz2_row.jpg")- have progress on that moment, and second one I make in 29.06.2021(file name: "2Screenshot_20210629_003420_com.ea.game.pvz2_row.jpg")- no prorgress and only 4 default plants.
I hope you help me with it. Thanks.
P.S.: i post it on help.ea.com, case #85450061.
You should never post your player id number on a public forum in case a hacker takes over your account.
At least you have your old player id number, you should have reported it as a missing content case and given them the player id number with all the plants and resources on and they should be able to restore your account from their backups.
Ask them to also issue you a new player id number and when they do keep a copy of it safe somewhere.
Good luck.
- @MAGICDAVESHROOM I forgot to save my oldest account before it's gone
@Fbniaar0n2018 wrote:
@MAGICDAVESHROOMI forgot to save my oldest account before it's gone
@Fbniaar0n2018 what do you mean by this?A player can't save an account, it is stored on EA's backup servers in their secret headquarters on Neptune.
A player can restore an account from those backups provided they have previously signed up to EA's email registration scheme and/or have their original player id number witten down or screenshotted.
It is automatically updated by Google playstore or applestore whenever you go to the loading screen.
Sometimes a player loses their account (through no fault of their own) and hasn't signed up for the email registration scheme or got their player id number and the google/apple backup hasn't automatically loaded the account and the player might be lucky enough to have an old device in a drawer from when they upgraded their smartphone or tablet that hasn't been overwritten because it's been switched off and still has the original player id number on it.
