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HasseNor's avatar
1 year ago

Lost data?

Hi!

I accidently deleted the app from my iPhone. Reinstalled it but noticed that I had to start all over again. Played some of the intro but got mad and shut down the game. After cooling down a bit I started the game again and there was a sign about ”conflict” with my account and I could choose which one to use. I chose my old one with almost 150 unlocked plants and thought that everything was ok. But it was not. Still the intro showed up but this time I finished the intro to finally enter the game. Restarted the app but all my 1 year progress was still gone. Tried entering my email and pressed Sync by accident. So I’m afraid my data was overwritten with my intro progress.

Am I screwed? Is all my original progress lost forever..?

3 Replies

  • What do I do I lost all my data after I reinstalled it and I also pressed the force to sync player data and I'm afraid we both have a similar story. I had over 165 unlocked plants including premium tournament ones which most of

    them were a high level. This is BS if this sh** doesn't get resolved I'm never playing this again cuz I've spent 3 years if my life and its all gone. Popcap fix and get your **** straight. I'm cursing cuz I'm mad asf. I had a Google Play account and I still have the achievements that I earned

  • eieio_31310's avatar
    eieio_31310
    Hero
    1 year ago

    @kmalvar @HasseNor 

    I hope you have noted down or screenshot your original player ID (the one with over 100 unlocked plants).  This is the crucial information required to get your old progress recovered as without the correct ID, even if the advisors willing to spend time to help (well, they might not if overloaded with other complaints) they would have no idea where to look or which account to link your email with from the backup.

  • HasseNor's avatar
    HasseNor
    1 year ago

    No unfortunately no screenshot of my previous id. Just the new one. I have a screenshot from earlier today winning an Arena match where you can see the result score and who my oppent was. If that can be of any help? The image have a time stamp so I know when it was saved.
    Is there no log where you can see when there is a change of id?

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