Forum Discussion

Shasteen55's avatar
Shasteen55
Rising Novice
3 years ago
Solved

Lost Game Progress

For me it started doing this on  03 January.  Didn't notice an update or install - just started.  On the PLUS side.... since that date I have not suffered ANY Red Box of "can not claim this reward until tomorrow" in the monthly and "specialty" programs - like "Festivus" or the current "Gatling Pea".  So...... fixed one thing and broke another (again)????

  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @chaysonator07 I would recommend reaching out to our support to take a further look into this. 

    You can reach out to support by:

    1. Press the wrench > download preferences > you will find your player ID. 
    2. Take a screenshot of your player ID
    3. Select the "Help" option in-game
    4. Select "Contact us" on the page that loads
    5. Fill in case and account information (be sure to include your Player ID)

    Cheers!

23 Replies

  • smikisss123's avatar
    smikisss123
    3 years ago

    This started january 2 or 3. Also į lošt all my zen garden plants from 700 to zero. Also į lošt half of my powerups. Also in Penny pursuit it shows 3240 percent zps. 🤮. And Fix save to servers problem. I cant play on my second device because of this. 🤮

  • Lambsy65's avatar
    Lambsy65
    Seasoned Ace
    3 years ago
    Press help and fill in the form to contact EA to report the problem, don’t forget to include your player ID with you will find under download preferences.
  • smikisss123's avatar
    smikisss123
    3 years ago

    I need to save game not retrieve, because i got new plants, level up them.... I need to save progress, not retrieve.... And i think accounts were hacked for many users. That why we cant save game and see many nonsensenses in this game likę zero plants, 3240 zps,.... I had 220 gaunlet. Now i have 0...and many more nonsensas. I had 5 gems. Now į have 217 gems from nowhere... 

  • smikisss123's avatar
    smikisss123
    3 years ago

    I need to save game to servers and if posible i need to get my zen garden 700 plants and lost powerups. 

  • smikisss123's avatar
    smikisss123
    3 years ago

    I dont care... We already are hacked.... So we cant save game to servers and see so Many nonsenses in game

  • smikisss123's avatar
    smikisss123
    3 years ago

    Our user accounts were hacked. This is The reason why we cant save game to server and see many nonsenses in this game. 

  • smikisss123's avatar
    smikisss123
    3 years ago

    I wrote to EA for help, but they did not really help me.EA Just writing about things which i  already know. I know how to register account wit e_mail, i know how to save this game progress to cloud servers.... And  EA writes me again about these things, which į know already.. So no real help from EA. Problem still exists for some users not to force save game to cloud servers... I think we were hacked, but EA has no shame to admit that, and they now are silent as fish, as always....no sollutions at all...shame on you EA... 🙃 

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