Lost my content and progress!
Game: Plants vs Zombies 2
phone: android, huawei p10 plus
game id:A3202FCB-52CB-4341-A2FD-3150051EF6FE
Ok, thing is I tried to run my game a couple of days ago. The whole thing crashed and restarted my phone.
When I got back into the game, ALL my progress and content was gone. As if the game got reset... even asking me to play the tutorial levels.
Tried to uninstall and reinstall, then register my email again and do a sync, but still nothing.
It is a 9 year old account, so I had a few million and a few thousands of gems.
I opened a case at EA, but they marked it as solved. Of course, not contents, plants, coins or anything. The game just starts back from either the tutorial or if I repeat the re-install process, it tells me it has an identity conflict with the google account. The 2 accounts it shows (including the one with my game id) don't have any significant process at all.
I know the game has been quite buggy for a while now, but wondering if there is anything that can be done?
Thanks in advance.
When you receive an ID conflict screen, normally there should be a new ID (of your fresh install) and an old ID (your original ID) with your progress which was linked to your registered email address.
IF the old ID shows little or no progress, then this suggests the game save data assigned to your registered email address either has been overwritten or linked up incorrectly with a wrong file, this is an error from the server side and there is nothing you as a player can do to fix. Your only option for recovering your old progress is to get assistance from the Help Center advisor, give him/her your original player ID and hopefully, one will spend time on restoring your old email link with the correct game save file from the back up server.
Good luck.
