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lppivczjo2za's avatar
1 year ago
Solved

Lost my progress after iOS 18 update

I’ve lost more than 8 years worth of game progress as soon as I updated my iPhone to iOS 18.1.1. I’m logged in through Game Centre. I’ve tried uninstalling and reinstalling the app and I see an account conflict but neither profiles are mine and the one I need. See attached the 2 new profiles that have none of my games. I created a new EA account now and tried tapping the sync button and that didn’t work either. I do not want to restore my entire iPhone from the cloud. It basically starts me on level 1 now which is devastating. Please help find my profile.  

  • Only the advisor from Help Center can help to restore your account.  

    Please follow the link at the bottom of this page for assistance.

2 Replies

  • Only the advisor from Help Center can help to restore your account.  

    Please follow the link at the bottom of this page for assistance.

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