Forum Discussion

2 years ago

Solved

lost my progress in pvz2

Hello! Please help me! I crashed the game Plants vs Zombies 2. And when I logged back into the game, my profile was gone. The "User Dave" profile appeared there again and the game started over. All m...

Lambsy65
2 years ago
Press the wrench in one in the game,then press help which will open a webpage.
File a report I want to recover a deleted account.
please be patient it doesn’t happen instantly you will need your player ID
This is found under download preferences
This is a forum for players so writing a negative review would be pointless
EA will respond via email

Lambsy65

Seasoned Ace

2 years ago

There is a thread that will help you with this.Basically you can’t do anything yourself and EA will have to restore your account

uma3d8enegh7
2 years ago
@Lambsy65
Thank you. I don't know what to do anymore. EA is ignoring me. I was going to write a negative review. I am physically disabled. And I think it's discrimination. Please tell me to which e-mail address did you write to EA? (you mentioned it in that thread)
- Lambsy65
  Seasoned Ace
  2 years ago
  Press the wrench in one in the game,then press help which will open a webpage.
  File a report I want to recover a deleted account.
  please be patient it doesn’t happen instantly you will need your player ID
  This is found under download preferences
  This is a forum for players so writing a negative review would be pointless
  EA will respond via email
  - EA_Shepard
    Community Manager
    2 years ago
    @Lambsy65 wrote:
    
    Press the wrench in one in the game,then press help which will open a webpage.
    
    File a report I want to recover a deleted account.
    
    please be patient it doesn’t happen instantly you will need your player ID
    
    This is found under download preferences
    
    This is a forum for players so writing a negative review would be pointless
    
    EA will respond via email
    
    @uma3d8enegh7 We do have a specific team that handles these once the case is created. If no one has responded, it is usually due to contact volume, or the case needs to be transferred. Sometimes it can take a few days for these cases due to volume and investigations.