Lost progress on Plants vs. Zombies 2
Has anyone found a way to restore lost progress? after the update its reset back to the start and I have lost everything.
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If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.
This takes about 5 minutes.
If you have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.
Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.
If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.
Do you know how to get to that stage when you need to send the player ID? I'm trying to go with Help Center but it provides me with the only option - to read the article about Google Cloud and iCloud.
Go to the live chat option and speak to an EA agent, then I dealt with them via email
Instead of a live-chat there is some AI bot, that's what I'm trying to understand - how to get to that live chat. If you can explain I'll appreciate a lot!
ctgznwkc1haa After update my save game lost again. I can’t solve the problem and don’t understand . If i can’t reload my save game i will delete it.😒
There is an option to email them in the 'i need help recovering my mobile game' help centre.
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