Missing Coins after 7.6.1. update

All i can suggest is you report it as missing content instead of a bug, you stand a better chance of getting your coins back.

@MAGICDAVESHROOM
I did report it as missing content indeed. I haven't played the game for a few hours and just relaunched it and the problem still persists. Obviously I am not playing until I get my coins back. I'll report if there is another update.

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@kalo2809 wrote:

@MAGICDAVESHROOM
I did report it as missing content indeed. I haven't played the game for a few hours and just relaunched it and the problem still persists. Obviously I am not playing until I get my coins back. I'll report if there is another update.

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Insane! Wow, hopefully they resolved it for you.

Today I tried to reinstall my app again, unfortunately this didn't fix the issue and the coins still displayed 0 all the time, but this time there was an identity conflict which prompted me to select one of two player IDs when I first launched the game after re-installment. I could either select and play with my old player ID which had all my profiles and game progress or I could start with the new ID from scratch. Obviously I chose the old player ID, but to my horror it had memorized a negative value for my coins - almost -539 million. If that means that I have to play off 539 million coins via gameplay until I can get new coins which I can use, I will officially quit playing this game. I seriously hope someone at EA is looking for a solution to this, EA Support reassured me that their dev. team is looking over this, but one can trully only hope.....

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@kalo2809 wrote:

Today I tried to reinstall my app again, unfortunately this didn't fix the issue and the coins still displayed 0 all the time, but this time there was an identity conflict which prompted me to select one of two player IDs when I first launched the game after re-installment. I could either select and play with my old player ID which had all my profiles and game progress or I could start with the new ID from scratch. Obviously I chose the old player ID, but to my horror it had memorized a negative value for my coins - almost -539 million. If that means that I have to play off 539 million coins via gameplay until I can get new coins which I can use, I will officially quit playing this game. I seriously hope someone at EA is looking for a solution to this, EA Support reassured me that their dev. team is looking over this, but one can trully only hope.....

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The reinstallation process gives you a choice of your existing profile or a new one with a new player i.d. starting from scratch which reloads your existing game data providing you choose the correct one.

If it has stored faulty data from it's last save then it will simply reload that faulty data as part of the reinstallation process.

You need to contact EA HELP CENTER and report it as missing content and tell them how many coins you should have because if you report it as a bug it will just get filed with the many bug🐛 reports pvz2 generates.

Yes they do get a lot of these complaints and they have an annoying habit of marking them as resolved without actually doing anything about them.

You should have been given a case number to keep track of your complaint.

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@kalo2809 wrote:

Hi all,

Today I am happy to report that the issue was resolved. An EA member contacted me and after explaining the issue again, they did something on their side. Afterwards, I could finally add coins to my account in any known means (ads, zen garden marigolds, etc.) and my coin total was reset roughly to the total I had prior to the multiplier bug hitting me. I am happy that I can finally play the game again, fairly and with an eased mind hoping that the damn bug is finally gone 🙂

So if you are experiencing the same or a similar issue, I guess the solution is to contact EA Support, explain what you are experiencing, provide screenshots to help illustrate the problem, definitely report it as missing content (NOT a bug!) and see what the support team member will tell you to do and how you would proceed. I cannot, of course, guarantee that the issue will be fixed with the same speed as mine was (if you can call a few days "speed"), but if there is a delay, a good practice is to raise awareness about the issue online. Posting a topic in this forum can help, as well as writing about the issue on other sites. I know the whole PvZ franchise has a fandom website or something, as well as a profile on Reddit, so raise awareness everywhere you can.

I am afraid I do not know much else on what the EA member did to fix the issue, so that's it from me. Hope everyone else who has this issue can get theirs fixed too 🙂

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Hooray!

I would like to point out that this is a well known bug🐛 that has struck many players over many months, it has been very well publicised in this forum and on reddit.

I personally have have told well over twenty players to contact EA HELP as they are the only people who can fix it, as i told you.

The problem is the .bug🐛 seems to be in the backup servers so while it is generally inactive, every time your gamedata is refreshed, it gets back onto your phone/ tablet.

EA HELP fixes all the backups so it shouldn't reoccur.

This is as i understand it, I'm not a software engineer, just a gamer.

As we're on the subject of bugs, i think EA may have finally fixed the restore purchases bug🐛 as it hasn't happened to me in a while.