Community ManagerHI there, @kcocopink2.
You should be able to open a chat or request a callback by opening a case here. Are those options not showing up for you?
@EA_Aljo No. I do not have that option. I've been through this before. It takes me to my ticket, asks me to resume, then asks me to input all my information and then says send email. Same process I did before. I went back and did it again and sent the corrected attachments through there. Yet another email today from the 5th person asking for the same thing! I asked of they were a manager. I replied right back. No response
@kcocopink2 @EA_Aljo I have also been told to resubmit documents and to remove documents - even after providing the requested documents. I would think that EA HELPless would know their own rules that we cannot remove submitted documents, only someone from EA HELPless can do that.
I just get the same three form emails over and over from 10 different EA HELPless drones. I respond and have to wait 2-3 weeks before I receive a response, with the same form email I just responded to.
It is ridiculous. Since I joined this forum, the number of problems that people have had with the "restore purchase" glitch and the fact that EA takes the money but does not provide the content has increased a lot. It looks like a minor bug that has gone out of control and EA refuses to update anyone as to the status of any fix. I have not been able to purchase any new plant since pea vine bundle. I typically purchase every new plant that is released, but have not been able to since the restore glitch and Daisy of Doom became a function of the game.
I suspect that EA HELP don't have authority to deal with cash purchase problems, over 3 years I've had many missing content cases that usually got resolved but I've never had one that involved money.
