@kcocopink2 I've had TWO open cases since mid-May for two missing bundles I properly purchased. EA HELPless has been horrible and non-responsive. I went to look at my cases today and they were marked CLOSED - with no notice to me and with NO RESOLUTION. I only want my two pea vine bundles.
At this point, I am frustrated beyond belief. I've played this game for YEARS. The way the EA HELPless has handled this is the worst customer service I have ever encountered.
I would get endless stupid emails asking if my problem was resolved, I'd answer "no" and then 2-3-4 weeks later, I'd get another email from some random "EA HELPless" person asking if my problem was resolved. It is an endless loop of stupid emails from EA HELPless that go no where.
@StormyHeather11 Oh I also had 2 closed cases with them one for missing items purchased on a phone that stopped working...like characters and specials. They basically told me there's nothing they could do and wanted to give me 15k coins only. I'm like I paid more for the missing items!!! At least make it worth my while...100k in coins maybe? I would have to repurchase everything and I just couldn't afford to do that
Community ManagerThanks for trying. I will try them on social media and hope for the best.
Community ManagerYou're very welcome. Please reach out again if there's anything else you need help with.
I contacted EA Help through Twitter after a month and was told to "be patient" and that my case was being "investigated." It's now been 4 months since I started my case and radio silence. I've received no help.
