Forum Discussion

Not applicable

4 years ago

Missing Verified Purchase...EA Support Has Not Helped!

On September 5th, 2021, I purchased the 50000 coin pack for $21.19 ($19.99 +tax). The 50000 credits were never applied to my account. I created a ticket and sent screenshots of my player ID, the veri...

kcocopink2

Not applicable

4 years ago

@StormyHeather11 Oh I also had 2 closed cases with them one for missing items purchased on a phone that stopped working...like characters and specials. They basically told me there's nothing they could do and wanted to give me 15k coins only. I'm like I paid more for the missing items!!! At least make it worth my while...100k in coins maybe? I would have to repurchase everything and I just couldn't afford to do that

EA_Aljo

Community Manager

4 years ago

@kcocopink2

It's really odd you're not getting those options. You could try contacting our help through Twitter or Facebook. They may be able to assist better with this.

kcocopink2
Not applicable
4 years ago
Thanks for trying. I will try them on social media and hope for the best.
- EA_Aljo
  Community Manager
  4 years ago
  @kcocopink2
  
  You're very welcome. Please reach out again if there's anything else you need help with.
  - kcocopink2
    Not applicable
    4 years ago
    Yet another email with another rep! When will it end.
- tsimkins1960
  Seasoned Scout
  4 years ago
  Good luck! I contacted them on Twitter after a month and was to "be patient" and that they were "investigating." That was in June 2021 for a purchase I made in May 2021. It's currently September 2021 and I still don't have resolution.
tsimkins1960
Seasoned Scout
4 years ago
I contacted EA Help through Twitter after a month and was told to "be patient" and that my case was being "investigated." It's now been 4 months since I started my case and radio silence. I've received no help.