Forum Discussion

Not applicable

4 years ago

Missing Verified Purchase...EA Support Has Not Helped!

On September 5th, 2021, I purchased the 50000 coin pack for $21.19 ($19.99 +tax). The 50000 credits were never applied to my account. I created a ticket and sent screenshots of my player ID, the veri...

EA_Aljo

Community Manager

4 years ago

@kcocopink2

It's really odd you're not getting those options. You could try contacting our help through Twitter or Facebook. They may be able to assist better with this.

kcocopink2

Not applicable

4 years ago

Thanks for trying. I will try them on social media and hope for the best.

EA_Aljo
Community Manager
4 years ago
@kcocopink2

You're very welcome. Please reach out again if there's anything else you need help with.
- kcocopink2
  Not applicable
  4 years ago
  Yet another email with another rep! When will it end.
  - EA_Aljo
    Community Manager
    4 years ago
    @kcocopink2
    
    Normally, this can be handled with one phone call. I'm very sorry that option isn't showing up for you when submitting a new case. It could be related to the selections you're making when creating the case. I see you're still working with an advisor though so if you don't want to try requesting a callback, they should get you handled through email.
tsimkins1960
Seasoned Scout
4 years ago
Good luck! I contacted them on Twitter after a month and was to "be patient" and that they were "investigating." That was in June 2021 for a purchase I made in May 2021. It's currently September 2021 and I still don't have resolution.