Community ManagerYou're very welcome. Please reach out again if there's anything else you need help with.
Yet another email with another rep! When will it end.
Community ManagerNormally, this can be handled with one phone call. I'm very sorry that option isn't showing up for you when submitting a new case. It could be related to the selections you're making when creating the case. I see you're still working with an advisor though so if you don't want to try requesting a callback, they should get you handled through email.
Unfortunately email is the only option we have to contact EA HELP, pvz2 is mainly a smartphone/ tablet game so live chat isn't an option.
There was a telephone option but that disappeared.
I suspect EA HELP is an indian call center operation and India has been hit hard by covid.
The issues I raised in my post are long term issues, the restore purchases bug was a harmless but slightly annoying bug that eventually went away by itself but because ea/popcap never fixed it, it has now mutated into a bug that is holding in app purchases in limbo.
THIS IS THE OFFICIAL EA FORUM, there should be a full time moderator that understands the game and can answer questions.
Pvz2 might be an old franchise but it's players still need proper support.
Community ManagerThe reason we can't help with this is due to privacy concerns. We can't verify ownership of accounts so we can't discuss account details here. So, we have to refer you to support for assistance. Did you try Twitter/Facebook help? That might go a little smoother.
