Unfortunately email is the only option we have to contact EA HELP, pvz2 is mainly a smartphone/ tablet game so live chat isn't an option.
There was a telephone option but that disappeared.
I suspect EA HELP is an indian call center operation and India has been hit hard by covid.
The issues I raised in my post are long term issues, the restore purchases bug was a harmless but slightly annoying bug that eventually went away by itself but because ea/popcap never fixed it, it has now mutated into a bug that is holding in app purchases in limbo.
THIS IS THE OFFICIAL EA FORUM, there should be a full time moderator that understands the game and can answer questions.
Pvz2 might be an old franchise but it's players still need proper support.
My restore purchases bug has not gone away and this explains why. Thank you! I totally agree that we absolutely still need support because we're still playing the game. There are still updates.
