Copy that! Would you believe someone else sent another email saying they can't validate??? I'm like what do you need...blood? The actual card? God to come down and say it's legit?? So over this! It's the multiple emails from different people asking for the same thing that is frustrating!
Community ManagerI wish I could help, but you'll just have to keep working with the advisor. I really don't know what else to suggest. It's odd you can't get someone on the phone or through chat. You could try opening another case and choosing a different option. it's possible the one you're selecting doesn't offer phone or chat support. Most of the options, besides banned accounts and bug reports, should let you request these methods of support.
If you want a response from EA HELP then the only complaint they will definitely respond to is a missing content case, which is also the correct definition of those players that have bought in game content and never received it or a refund.
Thanks. I appreciate the advice.
@EA_Aljo Just an update...I've received yet another email from them asking for the same information because they couldn't verify. I again asked what is missing and sent them new screenshots of the same information. We'll see how that goes. Thanks again for the advice!
Community ManagerThanks for the update!
@qekf40o5qj75 my Spanish isn't very good. I think you're saying you had a similar issue?
@qekf40o5qj75 I wish I could tell you there was an easy solution my friend. But you have to open a ticket and go through the back and forth I did. They need a screenshot of the email you receive from Google play receipt, your player ID from the game, the verified purchase in Google play with your email address showing, the address bar has to be showing, your first second and third nerves...because they will get on every last one of them! Be persistent and don't give up! Keep emailing. You can try them on FB and/or Twitter but they didn't work for me as you can see in this thread. I wish you all the luck!
Community ManagerYou're very welcome! I'm really glad this finally got resolved and apologize for how long that took. If you have any other issues, please reach out again. Have fun and stay safe 🙂
@qekf40o5qj75Hey! Use the link that @EA_Aljo posted. But if you've already opened a ticket, it should be under your user profile. I've attached a sample of what I had to send them. Blacked out my personal stuff. Hope that helps!
I did re-open my ticket. They did contact me a couple of days ago and I sent them all the info they requested (again). Hopefully I hear back after the weekend. Thank you!
