Community ManagerI wish I could help, but you'll just have to keep working with the advisor. I really don't know what else to suggest. It's odd you can't get someone on the phone or through chat. You could try opening another case and choosing a different option. it's possible the one you're selecting doesn't offer phone or chat support. Most of the options, besides banned accounts and bug reports, should let you request these methods of support.
@EA_Aljo Just an update...I've received yet another email from them asking for the same information because they couldn't verify. I again asked what is missing and sent them new screenshots of the same information. We'll see how that goes. Thanks again for the advice!
Community ManagerThanks for the update!
