Forum Discussion

Not applicable

4 years ago

Missing Verified Purchase...EA Support Has Not Helped!

On September 5th, 2021, I purchased the 50000 coin pack for $21.19 ($19.99 +tax). The 50000 credits were never applied to my account. I created a ticket and sent screenshots of my player ID, the veri...

tsimkins1960

Seasoned Scout

4 years ago

@StormyHeather11 Amazed you actually got resolution! I'm still waiting. I've sent countless documentation and nothing. When I contacted them on Twitter they told me to "be patient" and that they were "investigating." The last I heard from them was in June. What is to investigate? I provided proof of purchase numerous times. They have my money.

EA_Aljo

Community Manager

4 years ago

@tsimkins1960

I see an advisor is in touch with you and awaiting a response. If you want to speed up the process, open a case here and choose the option for a callback. Make sure you choose missing content for the reason you're contacting support.

qekf40o5qj75
Not applicable
4 years ago
@EA_Aljo Hi , I have the same problem, my credit card has already been charged for the purchase I made but they did not deliver what I bought and now what do I do? who do I complain to? how should I proceed?
EA_Aljo
Community Manager
4 years ago
@qekf40o5qj75

Unfortunately, this is not something we can help with through Answers HQ. Please open a case here to get assistance.