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Robinson270's avatar
Robinson270
New Rookie
3 years ago
Solved

My data is not syncing.

Hi, I recently installed PZ2 on my new tablet, but none of my old data is showing up. I have never had this problem before. How can I recover my old data?
  • eieio_31310's avatar
    eieio_31310
    3 years ago

    Two EAsy steps but to do so you will need to be an adult as email registration is NOT meant for children.  

    1. Register your email with EA by clicking the cloud button from the main menu on the old device (and get 100 free gems) if you have not done so.

    2. Registrer again with the same email address on the new device and you will be given a code to verify you are the PVZ2 account holder, once this is completed, you will be given a choice to load your old progress on to the new device. 

eieio_31310's avatar
eieio_31310
Hero
3 years ago

What support case did you open? 

I ask because with 'Missing Content' cases, one would normally get a response within 3 working days.  (I hope this level of support has not been changed for the worse)

6DarkCarnival9's avatar
6DarkCarnival9
3 years ago

ayuda a mi tambien me esta pasando lo mismo que a el y la lo subi a soporte tecnico dos veces y solo me responden de que mire en esta seccion y que pida ayuda los demas jugadores no me quieren dar ningun tipo de informacion y ya son dos reportes que hago y nada :'(

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