My daughter lost her PvZ2 Progress twice due to profile intermingling
Hey all,
Pretty frustrated here as my daughter has now lost her PvZ2 progress twice due to some sort of profile intermingling, and now support can't/won't do anything about it since it's already happened once.
For context, my daughter and I play on separate iOS devices. My profile is registered to my email, as I play on multiple devices. A long time ago I likely had my profile on her device...at some point (over a year ago) we must have uninstalled and started a new profile for her. Fast forward to a few weeks ago, I go to sync my profile on a new device, and she starts getting prompted to select a Profile (between hers and mine) when she starts the game. She makes the mistake of choosing mine once...and her profile is apparently deleted. We didn't know the ID, so support couldn't recover it. I set her up with a new profile, and they gave her a goodwill grant (which doesn't come close to making up her lost progress...but was better than nothing).
Unfortunately...our accounts were somehow still intermingled (I think support may have mistakenly linked the new account to my account?)...so she was still getting prompted to select a profile on launch. And the problem happened again. Except this time when I contacted support (asking for two things - to unlink our profiles, and recover her progress) they said they couldn't do anything because they couldn't recover the account, and the policy is to only give one goodwill grant.
Support suggested I give my feedback here, since they apparently couldn't do anything and wouldn't escalate my request, or make an exception even though they could see that the account that had the goodwill grant no longer existed (I have created another new account for her - and this time it's associated with her email so I hope I'm avoiding the profile interlinking issue we previously had).
So here's the feedback: this is a pretty stupid policy, and the UX for selecting profiles sucks and apparently doesn't actually give you a good way to resolve the issue if what you want is to permanently select the profile that is only on one device. Because of this crappy policy I'm now going to get to console my distraught preteen about her progress being lost again, and probably lose out on a pretty cool bonding activity I had with her (we both played in parallel a lot) because this is going to kill her interest. Which is extra sad because she's a PvZ super fan, having played PvZ1, PvZGW2, and PvZBfN.
