No reward after playing ads
Greetings. Can the team have a look at the ads for PVZ2 specifically the ‘Happy Glass’? You played the ads but there is no rewards. Noticed the counter at the left top for 30 seconds is not decremen...
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EA_Blueberry
Community Manager
Community ManagerCan you let us know what specific ads you're not getting them?
Verify the amount before watching the ad, watch the ad, and then restart your phone to see if they've arrived.
One thing to note: Rewards may not always be given immediately and could be delayed. We've seen these reports for other past mobile titles and after review it generally points to the rewards simply being delayed. We take these reports seriously though and will make sure the mobile teams are aware.
@EA_Blueberry Thanks and I did your suggestions. It gets worst.
Before, I just reported the Happy Glass ads. Now, we have the "Solitaire Tripeaks" and the "Idle Farming Empire". They have the same process. You will see the message "minigame loading..." waiting... waiting... and waiting but none is completing and loading. So, I decided to close it and you will get the message "you will lose your reward". I wrote my gems total and my coin amount as my reference afterward but none changed. Then you have to wait few more minutes before the ads showed up and either the Happy Glass, the Idel Farming Empire or the Solitaire Tripeaks. Every now and then I will get other ads. I know it is random but the chances of me getting them always are often.
Bottom line, there is no improvement and just hoping that those ads will not be my next ads 😉 - Hunter
Before, I just reported the Happy Glass ads. Now, we have the "Solitaire Tripeaks" and the "Idle Farming Empire". They have the same process. You will see the message "minigame loading..." waiting... waiting... and waiting but none is completing and loading. So, I decided to close it and you will get the message "you will lose your reward". I wrote my gems total and my coin amount as my reference afterward but none changed. Then you have to wait few more minutes before the ads showed up and either the Happy Glass, the Idel Farming Empire or the Solitaire Tripeaks. Every now and then I will get other ads. I know it is random but the chances of me getting them always are often.
Bottom line, there is no improvement and just hoping that those ads will not be my next ads 😉 - Hunter
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