No reward after playing ads
Greetings. Can the team have a look at the ads for PVZ2 specifically the ‘Happy Glass’? You played the ads but there is no rewards. Noticed the counter at the left top for 30 seconds is not decremen...
Forum Discussion
@EA_Blueberry I have this problem with two ads right now. Happy Glass just Never quits; no choice but to cancel it. Cross install just hangs, never decrements, and won’t even display the ad if you click it. Both of those, I cancel immediately now, so they’re worth nothing. But it makes the game less fun when you need the ads to make the points, and the ads totally fail.
EA_Blueberry
Community Manager
Community ManagerThank you for all the info!
Can you respond back with the following:
- What type of device are you playing on and what's the software version?
- Have you tried reinstalling the app? If you linked up your game progress to Facebook, Google, or your Apple account you can safely delete the app and reinstall it without losing any progress.
- What region are you located in the world?
- Does this happen when you're playing on both WiFi or mobile data?
- @EA_Blueberry I missed your questions:
1. I am using Iphone 7P and IOS 12.3.1
2.No, I am not linked to any social media.
3. I do not know the region but in Pennsylvania, USA.
4. Yes. both wifi and the mobile data and during night time, those odd ADS are most likely you gonna play. - @EA_Blueberry Yes, I’m playing on an iPhone 8, version whatever updated a few days ago. Playing in California, almost all on WiFi. Not linked to any social media.
Also, completed the toadstool quest today, and no reward: finished the last round, and it just ended. Very aggravating. sw update 7.4.2 explanation
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