I'm sorry to say that I am having the same problems. I didn't receive the content. When you contact support they give you specific requirements for providing proof of purchase. Ironic thing is that even though this game is only on Android or iOS they require screenshots taken from a pc. I don't own a pc anymore. I'm disabled and a phone and tablet are all I use. I had to email everything to a friend and have them take screenshots and send them back so I could upload. But they still are going back and forth about the screenshots. I don't know of any other way to restore the missing content. Removing and reinstalling won't help. Unless you can get ea support to correct it they will remain stuck in the cyber twilight zone.
@ElAguila64 You don't need a PC to take screenshots, i have an older Android device and i have to hold down the off button and volume down buttons simultaneously to take a screenshot.
The screenshots allowed for posting on this forum are less than 3.2mb in which case i go into my gallery, hold my phone up in portrait mode (the screenshot should turn around and shrink), screenshot that image then crop it to fit.
I post a lot of strategies in the mini forums using this method.
I know that with the EA HELP complaints sreenshots you are allowed several (instead of 3 on the forum) and they are also allowed to be larger.
Hope this helps, here is a page from my own google playstore purchase history which is the kind of thing they need to see to remedy your complaint.
Most tablets also have the ability to take screenshots as well, just do a google search for how to do it for your specific device.
I also have a newer Android device and i just need to lightly press both volume buttons at the same time to make a screenshot.
EDIT; You will notice snowpea and chomper in my purchase history, i also got a 50% off voucher from google playstore for chomper so he only cost £0.49p.
None of those purchases cost me any actual money because i do google opinion rewards surveys, they don't take long and i get enough google play credit for a couple of premium plants for pvz2 a year.
That isn't the issue. The issue is that ea support will only accept screenshots taken on a pc. That is a requirement.
