I also have a newer Android device and i just need to lightly press both volume buttons at the same time to make a screenshot.
EDIT; You will notice snowpea and chomper in my purchase history, i also got a 50% off voucher from google playstore for chomper so he only cost £0.49p.
None of those purchases cost me any actual money because i do google opinion rewards surveys, they don't take long and i get enough google play credit for a couple of premium plants for pvz2 a year.
That isn't the issue. The issue is that ea support will only accept screenshots taken on a pc. That is a requirement.
That's strange, i have made 38 complaints to EA HELP and i have always sent screenshots taken on my phone and nobody from EA HELP ever asked me for PC versions.
Android screenshots are .png files and i think PC screenshots might be .jpg
They refer you to this site
https://help.ea.com/en-in/help/account/how-to-provide-proof-of-purchase/#mobile
I have sent them what they asked for and a different tech emails me each time saying what I have sent us close but not quite what they want.
Nobody's ever referred me to that site and i just sent them .png screenshots.
