EA HELP are usually pretty good at restoring lost conent but there is a longstanding bug called the restore purchases bug that appears whenever you enter the store.
This bug seems to lurk in the servers and reappears after a reinstall but eventually goes away of it's own accord.
If you really haven't received something like a premium plant (easily verified) then i suggest you get onto them again.
As i said, they are usually pretty good with missing content cases and if you can prove you bought something and didn't receive it then then they will add it to your account then send you an email telling you so, sometimes with some gems or something as a goodwill gesture.
So, unfortunately, EA help continues to tell me that the documents I have given are not correct, or not enough. And it's getting to the point that I'm quite frustrated. As I have said, I have given them all requested documents, and have even made them match the examples provided. However, instead of simply giving me my content, they keep telling me I need to give them different proofs of purchase, transaction history, etc. Their latest demand is that I give them a "screenshot of the content I was supposed to receive". How do I give a screenshot of something I haven't received yet? Unless of course, they want me to go into the Almanac in game, and take a screenshot of the STILL-LOCKED plant to prove that I haven't received it yet?
I have tried all solutions people have suggested, and nothing works.
When it comes to the EA Help, it seems that no matter what I do, it's never enough. I'm beginning to wonder if they know what they're doing...
I am having the same problem with them. Done it doesn't look like I am going to get my content, I am going to look into going thru Google to report an issue.
