So, unfortunately, EA help continues to tell me that the documents I have given are not correct, or not enough. And it's getting to the point that I'm quite frustrated. As I have said, I have given them all requested documents, and have even made them match the examples provided. However, instead of simply giving me my content, they keep telling me I need to give them different proofs of purchase, transaction history, etc. Their latest demand is that I give them a "screenshot of the content I was supposed to receive". How do I give a screenshot of something I haven't received yet? Unless of course, they want me to go into the Almanac in game, and take a screenshot of the STILL-LOCKED plant to prove that I haven't received it yet?
I have tried all solutions people have suggested, and nothing works.
When it comes to the EA Help, it seems that no matter what I do, it's never enough. I'm beginning to wonder if they know what they're doing...
I am having the same problem with them. Done it doesn't look like I am going to get my content, I am going to look into going thru Google to report an issue.
