Forum Discussion

h76qxmxlveln's avatar
3 years ago
Solved

Overcharging an item

I purchased a bundle in the PvZ2 story that was advertised for $14. The bundle contained electric blueberry, Hurrikale, and cold snapdragon. After I had purchased the item I checked my bank account, and found that I had be changed $28 for the item, double its price. And even if the items were full price in that bundle. It would have cost $21. So my problem now is that I want to make a refund and get back the $14 that was overcharged.

  • Hi @h76qxmxlveln I would recommend reaching out to apple support for the charge, to confirm there was not a payment issue. If everything should have gone correctly, you would want to reach out to EA support with your player ID and order information so they can further investigate this. 

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @h76qxmxlveln I would recommend reaching out to apple support for the charge, to confirm there was not a payment issue. If everything should have gone correctly, you would want to reach out to EA support with your player ID and order information so they can further investigate this. 

Featured Places

Node avatar for Plants vs. Zombies™ 2

Plants vs. Zombies™ 2

Discuss your experience with Plants vs Zombies 2 on our community forum.Latest Activity: 5 hours ago
6,596 Posts