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g3mdqrvv14vc's avatar
g3mdqrvv14vc
5 years ago
Solved

Penny Pursuit endless loopbug that cannot be resolved through device hard reboot

My Penny's Pursuit crashed.  The conveyor belt is still active bringing plants, but the main screen has frozen and there is no way for me to exit.  I have tried to hard reboot the game and the iPad, ...
  • PowerToss's avatar
    PowerToss
    5 years ago

    The first thing you should do is open the iOS settings --> PvZ 2 and take a screenshot of your player ID.

    Now you basically have three option:

    1. Reinstall the game. The App store keeps a backup of you progress so you should not lose your progress. In case anything goes wrong EA can restore your account with the player ID
    2. Contact EA Help and file a 'missing content' case. They will need your player ID. 
    3. Wait for the next update. Usually an update of the game fixes such issues

    Edit: I assume you can't just pause the game and surrender?

PowerToss's avatar
PowerToss
5 years ago

The first thing you should do is open the iOS settings --> PvZ 2 and take a screenshot of your player ID.

Now you basically have three option:

  1. Reinstall the game. The App store keeps a backup of you progress so you should not lose your progress. In case anything goes wrong EA can restore your account with the player ID
  2. Contact EA Help and file a 'missing content' case. They will need your player ID. 
  3. Wait for the next update. Usually an update of the game fixes such issues

Edit: I assume you can't just pause the game and surrender?

g3mdqrvv14vc's avatar
g3mdqrvv14vc
5 years ago

Thank you. I grabbed the ID and contacted EA Help.  Let's see if they suggest a reinstall....

  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    Legend
    5 years ago

    @g3mdqrvv14vc 

    If you do a reinstall bear in mind you will get different store offers for two days so get any concealmint seeds before reinstallation. 

    • g3mdqrvv14vc's avatar
      g3mdqrvv14vc
      5 years ago

      oops.  too late 🙂 s'ok.  The reinstall worked so I am quite thrilled just with that

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